FAQs
Where is Saint Ubud made?
Saint Ubud pieces are designed and crafted in Indonesia in carefully managed production quantities.
How do I choose the right size?
Please refer to the size guide available on each product page. Product measurements and fit notes are provided to help with selection. For additional guidance, contact us before placing an order.
How should I care for my Saint Ubud pieces?
Care instructions vary according to the fabric and construction of each piece. Please follow the care label attached to the garment and refer to any additional guidance on the product page.
When will my order be dispatched?
Ready-stock orders are generally dispatched within 1–2 business days. Orders placed on weekends or public holidays will be processed on the following business day.
Do you ship internationally?
Yes, Saint Ubud ships worldwide. Available delivery methods, costs and estimated transit times will be displayed at checkout based on the destination.
Will I need to pay duties or taxes?
International orders may be subject to import duties, taxes or customs charges determined by the destination country. These charges are not included in the purchase price or shipping fee and remain the responsibility of the recipient.
Can I return or exchange an item?
We do not accept returns for a change of mind. Size exchanges may be requested within three days of delivery, subject to stock availability.
Items must be unworn, unwashed and returned with all original tags and packaging intact. Customers are responsible for return shipping costs unless the item received is faulty or incorrect.
What if my order arrives faulty or incorrect?
Please contact us as soon as possible with the order number and clear photographs of the item. We will review the issue and arrange an appropriate resolution.
How can I contact Saint Ubud?
For any enqueries or assistance, please contact us at contact@saintubud.com or via WhatsApp at +62 8111 1825 705. We’ll be happy to assist.
