TERMS OF SERVICE
OVERVIEW
This website is operated by Saint Ubud. Throughout the website, the terms “we,” “us” and “our” refer to Saint Ubud.
By visiting this website or purchasing from Saint Ubud, you agree to these Terms of Service and the policies referenced within them.
ONLINE STORE
Customers must provide complete and accurate information when placing an order. The website and its products must not be used for unlawful or unauthorised purposes.
We may decline or cancel an order where reasonably necessary, including in cases of unavailable stock, incorrect pricing, suspected fraud or payment issues. If payment has already been collected for a cancelled order, the applicable amount will be refunded.
PRODUCTS
We make every effort to describe and present our products accurately. However, colours may appear differently depending on lighting, photography and individual screen settings.
Certain fabrics may display natural variations in colour, texture and weave. These characteristics are part of the material and are not necessarily considered faults.
Product availability and quantities may be limited. We may update or discontinue products without prior notice.
SIZING
Measurements and fit guidance are provided on individual product pages. Slight measurement variations may occur due to the construction and finishing process.
Customers are encouraged to review the available measurements before selecting a size.
PRICES AND PAYMENT
Prices are displayed in the currency selected on the website and may be changed without prior notice.
Shipping charges, taxes or other applicable costs will be presented during checkout where available. International customers may be responsible for import duties, taxes or customs charges imposed by the destination country.
Orders will be processed after payment has been successfully authorised.
ORDERS
An order confirmation acknowledges that your order has been received. In the event of a stock, pricing, payment or technical issue, we may contact you regarding changes or cancellation.
Please check your order details and delivery information before completing checkout. Contact us promptly if a correction is required. Changes cannot be guaranteed once an order has been prepared or dispatched.
SHIPPING AND DELIVERY
Orders are prepared and delivered in accordance with our Shipping & Delivery Policy.
Delivery times are estimates and may be affected by customs procedures, courier operations, weather conditions, public holidays or other circumstances outside our reasonable control.
RETURNS AND EXCHANGES
Returns and size exchanges are governed by our Returns & Exchanges Policy.
Saint Ubud does not accept returns for change of mind. Eligible size exchanges may be requested within three calendar days of delivery and are subject to stock availability.
Nothing in these Terms limits any rights or remedies available under applicable consumer law.
INTELLECTUAL PROPERTY
All content on this website—including the Saint Ubud name, logo, product designs, photographs, graphics, text and other materials—is owned by or licensed to Saint Ubud and is protected by applicable intellectual-property laws.
Content may not be copied, reproduced, distributed or used for commercial purposes without prior written permission.
PROHIBITED USE
The website must not be used for unlawful or fraudulent activity, to interfere with its operation or security, to introduce malicious code, to attempt unauthorised access, or to collect or misuse another person's information.
THIRD-PARTY SERVICES
Our store is hosted by Shopify and may use trusted third-party services to support payments, delivery and other store functions.
Certain third-party services may be subject to their own terms and privacy practices.
PRIVACY
Personal information submitted through the website is handled in accordance with our Privacy Policy.
WEBSITE AVAILABILITY
We aim to keep the website accurate and available but cannot guarantee uninterrupted access at all times.
We may update, suspend or modify parts of the website where reasonably necessary.
LIMITATION OF LIABILITY
To the extent permitted by law, Saint Ubud will not be liable for indirect or consequential loss arising from the use of this website or its products.
Nothing in these Terms excludes rights or liability that cannot legally be excluded or limited.
CHANGES TO THESE TERMS
We may update these Terms of Service to reflect changes to our operations, services or legal requirements. The latest version will be published on this page.
GOVERNING LAW
These Terms are governed by the laws of the Republic of Indonesia. Mandatory consumer rights available under applicable law are not excluded.
CONTACT
For questions regarding these Terms of Service, please contact us at contact@saintubud.com or via WhatsApp at +62 8111 1825 705.
