Shipping & Delivery

ORDER PROCESSING

Ready-stock orders are generally prepared and dispatched within 1–2 business days. Orders placed on weekends or public holidays will be processed on the following business day.

DELIVERY WITHIN INDONESIA

Delivery costs and estimated transit times are calculated according to the destination and displayed at checkout.

Delivery estimates begin once an order has been dispatched and do not include processing time.

INTERNATIONAL DELIVERY

Saint Ubud ships worldwide. Available delivery methods, costs and estimated transit times will be displayed at checkout based on the destination.

International delivery times may vary due to customs procedures and local courier operations.

ORDER TRACKING

Once an order has been dispatched, a confirmation email will be sent with tracking information where available. Please allow some time for the tracking status to be updated by the courier.

DELIVERY DETAILS

Please ensure that the name, address and contact information provided at checkout are complete and accurate.

If a delivery address needs to be corrected, contact us as soon as possible. Changes cannot be guaranteed after an order has been prepared or dispatched.

DELAYS

Delivery dates are estimates and may be affected by circumstances outside our control, including customs processing, public holidays, weather conditions and courier delays.

If an order has not arrived within the estimated timeframe, please contact us with the order number so we can assist with the courier enquiry.

CONTACT

For delivery enquiries, please contact us at contact@saintubud.com or via WhatsApp at +62 8111 1825 705.